Shipping policy

SHIPPING POLICY

Last updated: August 25, 2026

This Shipping Policy describes how Kissu Glow processes, ships, and handles orders placed through our online store.

1. Domestic Shipping Coverage

Kissu Glow currently ships to valid addresses within the United States only. We do not offer international shipping at this time.

Available services for Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO addresses, and remote areas may vary. If a shipping method is unavailable for an address, it will not appear at checkout.

2. Processing Time

Most orders are prepared for shipment within 1–2 business days after payment and order verification are completed.

Business days are Monday through Friday, excluding U.S. federal holidays. Processing time is not included in the carrier’s estimated transit time. Orders requiring payment, inventory, or address verification may need additional processing time.

3. Shipping Options and Charges

The following delivery options may be offered at checkout:

Standard Shipping — Orders from $0.00 to $69.99
Transit time: 3–5 business days
Shipping charge: $8.00 USD

Standard Shipping — Orders of $70.00 or more
Transit time: 3–5 business days
Shipping charge: Free

Express Shipping — Eligible U.S. orders
Transit time: 2–3 business days
Shipping charge: $15.00 USD

Express Shipping availability depends on the destination, product, and carrier service. The shipping options shown during checkout are the available options for that particular order.

The free-shipping threshold is based on the qualifying merchandise subtotal after discounts and before taxes or shipping fees.

4. Total Estimated Delivery Time

Estimated delivery time includes order processing and carrier transit:

Standard Shipping: 4–7 business days
Express Shipping: 3–5 business days

Delivery dates are estimates rather than guarantees. Weather conditions, carrier disruptions, holidays, emergencies, peak-season volume, or other circumstances beyond our reasonable control may affect delivery.

5. Shipping Confirmation and Tracking

A confirmation email will be sent after an order is successfully placed. When the order leaves our facility, customers will receive a shipping confirmation containing available tracking information.

Tracking activity may take up to 48 hours to appear after the package has been accepted by the carrier.

Some orders may arrive in separate packages. If an order is divided into multiple shipments, each package may have its own tracking number.

6. Shipping Address Responsibility

Customers must provide a complete and accurate delivery address, including any apartment, suite, unit number, or other required information.

Please contact us immediately if an address correction is needed. We will attempt to update the address before fulfillment, but changes cannot be guaranteed after processing begins. Once a package is shipped, address changes may be subject to the carrier’s policies and additional charges where permitted by law.

Kissu Glow is not responsible for delays caused by inaccurate information supplied at checkout, but we will provide reasonable assistance in locating or recovering the shipment.

7. Order Modifications and Cancellations

Requests to modify or cancel an order should be submitted as soon as possible. We cannot guarantee approval if the order has already entered fulfillment or been transferred to the carrier.

When a cancellation is approved before shipment, the applicable amount will be refunded to the original payment method. Orders that have already shipped are handled according to our Return and Refund Policy.

8. Unexpected Shipping Delays

If Kissu Glow cannot ship an order within the timeframe stated in this policy, we will notify the customer and provide a revised shipping date or advise that a revised date is not yet available.

The customer may consent to the delay or cancel the unshipped order for a full and prompt refund to the original payment method. When consent is required but cannot be obtained, we will cancel and refund the affected order as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule and other applicable law.

9. Carrier Delays and Lost Shipments

Carrier scans and estimated delivery dates may occasionally be delayed. If tracking has not updated for an unusual period or a package appears lost, please contact us with the order number.

We may contact the carrier and open a delivery investigation. Depending on the findings and applicable consumer law, an appropriate resolution may include replacement, refund, or another available remedy.

10. Packages Marked “Delivered”

If tracking shows that a package was delivered but it cannot be found, customers should:

Verify the shipping address on the order.
Check entrances, mailrooms, parcel lockers, and other secure delivery areas.
Ask household members, neighbors, or building management.
Contact the carrier for delivery details.
Allow up to 48 hours because a package may occasionally be scanned before final delivery.

If the package remains missing, contact Kissu Glow so we can assist. This suggested waiting period does not waive any rights available under applicable law.

11. Damaged, Incorrect, or Missing Products

Please inspect the shipment promptly after delivery. If an order contains a damaged, incorrect, or missing product, contact us as soon as possible, preferably within seven calendar days.

Provide the order number, a description of the problem, and clear photographs of the product, shipping label, and packaging when available. Please keep all original packaging while the issue is being reviewed. This requested reporting period does not limit any non-waivable consumer rights.

12. Returned or Undeliverable Packages

A carrier may return a package because of an incomplete address, unsuccessful delivery attempts, refusal, or failure to collect it.

If a shipment is returned, please contact us to discuss the available resolution. Additional postage may be required for reshipment when the return resulted from customer-provided address information or refused delivery. Customers will not be charged additional shipping when the return was caused by an error made by Kissu Glow.

13. Taxes and Checkout Charges

Product prices, discounts, shipping charges, and applicable sales or use taxes will be displayed separately during checkout. Taxes on merchandise or delivery charges will be calculated according to the order destination and applicable tax requirements.

No undisclosed shipping fee will be added after the customer completes checkout.

14. Returns and Refunds

Product returns, exchanges, and post-delivery refunds are governed by our separate Return and Refund Policy. Nothing in this Shipping Policy limits rights that cannot be waived under applicable consumer law.

15. Contact Information

For shipping questions or assistance with an order, please contact:

Trade name: Kissu Glow
Email: support@kissublush.com
Address: 98 Margherita Lawn, Stratford, CT 06615, United States
Phone: +1 (773) 447-6338